Delivery policy:      
Orders will usually be despatched within 3 working days of the order being received (Monday – Wednesday before 12pm), unless otherwise contacted, and should reach you within 24 hours of leaving Croome Cuisine Ltd.

We make reasonable effort to ensure that all goods are dispatched in perfect condition.

Our dispatch days are Monday – Wednesday.

Our delivery days are Tuesday-Thursday.

Many of our products are perishable items. We store all our products in perfect conditions prior to dispatch, but we are not responsible for storage conditions after dispatch.

We will require a signature of receipt. If you are not available to sign for your products please contact us prior to placing your order to arrange a suitable day for delivery or if the order is a gift, to another address, it is your responsibility to ensure that someone is available to receive it. If you wish for the order to be sent, with no signature receipt, Croome Cuisine will not be held responsible for any loss or damage therefore it is important to leave a message in the special instructions when you place the order. Goods may be delivered to alternative addresses or work-places to ensure receipt. We will not advise gift recipients of impending deliveries. You may contact us to change the delivery address, or date prior to you ordering.

Please ensure the correct delivery information is given when orders are placed, as we cannot be held responsible for missing parcels. Any parcels requested to be left in a safe place is at your own risk, we cannot be held responsible for any parcels left without a signature taken.

Other dates maybe available by request and at a premium. Please contact us direct before placing your order to ensure that we can meet your requirements

Delivery is only within the UK Mainland.

You will receive an email from us notifying you when your order is dispatched. P&P is £5.00.

Delivery times quoted or displayed are for guidance only and not a guarantee.

Cancellation policy:      
We reserve the right to charge for orders cancelled. Cancellation must be via email, letter of fax.
 
Refund and Replacement Guarantee:
If for some reason you are not completely satisfied with your order, please contact us immediately and we will endeavor to remedy the situation.
Payment:      
Is only accepted in British Pounds Sterling.
Prices:      
All prices include VAT.

Prices are correct at the time of ordering however we reserve the right to alter these without notice.

Please Note:      
You will be able to amend your order at any point up to the final submission for payment. Provided the credit card details are correctly authorized by our Payment Services Provider your order will now be placed. The “confirmation” page indicates that your order has been placed successfully and a contract is now in force.

Please do browse our website and print off, download or send on to your friends anything that might interest you, but in all cases for informational purposes only. No reproduction of any part of the site may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work or publication, whether in hard copy or electronic format, including posting to any other site. No other license or right is granted.

All the information on our website has been included in good faith and for general information purposes only. It should not be relied on for any specific purpose and no representation or warranty is given as regards its accuracy or completeness. Neither Croome Cuisine ltd nor any of their employees or agents shall be liable for any loss, damage or expense arising out of any access to or use of this site or any site linked to it including, without limitation, any loss of profit, indirect, incidental or consequential loss.

We reserve the right to make any changes and corrections to this site as and when we consider it appropriate and without notice.

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

About us

Croome Cuisine Limited

Our registered office and principle trading address is Pond Farm, Church Lane, Whittington, Worcestershire, WR5 2RQ.

Our company registration number is 8352505.

Our email address is info@croomecuisine.com

Our VAT number is GB 171 7399 81